We have appointed, Mr Mark Halls, Director of Suffolk Premier Homes Ltd t/a Halls + Halls to deal with complaints.

If you have initially made your complaint verbally – whether face to face or on the telephone – please confirm your complaint in writing to Mr Mark Halls at Halls + Halls, 28 Church Street, Woodbridge, Suffolk IP12 1DH.

Once we have received your complaint in writing, Mr Halls will write to you within seven working days. At this stage we will give you our understanding of the case. We will also invite you to make any further comments that you may have in relation to the complaint.

Within twenty eight days of your written summary, Mr Halls will write to you to inform you of the outcome of our internal investigation into your complaint and to let you know what appropriate action we have taken or will be taking.

If you are dissatisfied with any aspect of our handling of your complaint or the outcome of our review we would provide you with details of an independent redress mechanism. We are members of the Property Redress Scheme:

Property Redress Scheme
Premiere House
1st Floor
Elstree Way

Telephone: 0333 321 9418

We are committed to a high level of professional service and take all complaints seriously.

Head office

Archdeacon House
Northgate Street
01473 927 365

Woodbridge Office

28 Church Street
IP12 1DH
01394 388 488

Putney office

5 & 6 Crescent Stables
Upper Richmond Road
SW15 2TN
020 4524 9345

Debenham Office

Poplar Hall Barn
Low Road
IP14 6BS
01449 723 500

About us

Established in 2020, Halls + Halls offers 40 years’ of expertise in the real estate industry. Our team provides an easy to understand, non-negotiable fixed fee product to sell property.