Terms and Conditions

If you know of anyone who may be interested in buying your property (private interest) we must be informed of the name and address of all parties prior to commencing marketing or within 3 working days of this agreement being signed, after this time any buyers will be seen as our introduction. 

The introduction of a buyer can be either directly through Halls + Halls or indirectly through our advertising or marketing.

Direct or indirect introduction can be made through our activity and can include advertisements, office displays, media, leaflets, written or verbal information, internet, sales details, for sale boards and electronic advertising.  It is possible for us to be the introducer even after another agent has been instructed.

Following the termination of our agreement, if an exchange of contract takes place within twelve months, with a buyer directly or indirectly introduced by us, our fee will be payable in full.

Payment of our commission is due upon exchange of contracts and payable on completion.  If for any reason the sale does not proceed to completion, our fee will be payable within 14 days of exchange of contracts.   

If our invoice or fees and/or other expenses or charges remain unpaid for more than 14 days after the due date or the date of the invoice (whichever is the later), interest will accrue at the rate of 3% (Three per cent) over the Bank of England base rate until such time as payment is made.  An additional fee of £300.00 (Three hundred pounds) plus court fees, will be levied, plus all reasonable costs incurred for any legal advice and representation incurred in recovering such debt following a court ruling in favour of Halls + Halls. 

Our fee is either the figure shown in this agreement or calculated as a percentage of the agreed total sale price including any carpets, curtains, furniture and/or other fixtures & fittings. In addition there may be disbursement/other expenses to pay. VAT at the prevailing rate is always payable. 

Any termination will not affect liability previously incurred by either of us to the other under this agreement. 

FINANCIAL SERVICES.  We can offer all buyers and sellers a full range of independent mortgage information and advice, as well as life assurance and insurance products.  We may receive fees or commission for these services. 

PERSONAL INTEREST.  To abide by the Estate Agents Act 1979, we shall inform you immediately if any employee or associate has, or comes to have a personal interest in the sale or purchase of your property. 

FOR SALE BOARDS.  Town and Country Planning Regulations state that only one estate agents board may be displayed at any one time.  A ‘For Sale’ Board will be erected outside the property for the duration of this agreement. 

MONEY LAUNDERING. Following the Money Laundering Regulations Laws, we are now required to obtain a copy of proof of identity from all clients and customers using our Halls + Halls service. Therefore we ask if you can provide us with a copy of your identity in the form of a photo card driving licence or passport and a copy of a recent utility bill (within last 3 months). To avoid unnecessary delay, we ask that you have these copies ready for us to collect upon instruction.

CANCELLATION. You have the right to cancel this contract within 14 days of signing this contract without giving reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us (Halls + Halls) by post or email of your decision to cancel this contract by a clear statement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us you cancellation from this contract, in comparison with the full coverage of the contract.

  • SOLICITORS. Halls + Halls may recommend solicitors to vendors and purchasers for which we may receive a commission, please see page 5 for further details.
  • GDPR - Under the GDPR regulations of 25th May 2018 which replace the 1998 Data Protection Act, it is necessary for us to gain your consent to process your personal data. It is sometimes necessary for us to discuss the details of a sale with other professional parties such as solicitors, other estate agents etc, in order for the sale to progress.


Please remember if you have instructed another agent to sell your property on a sole agency/sole selling rights basis, you may be liable to pay their fee as well as ours.

Head office

Archdeacon House
Northgate Street
01473 927 365

Woodbridge Office

28 Church Street
IP12 1DH
01394 388 488

Putney office

5 & 6 Crescent Stables
Upper Richmond Road
SW15 2TN
020 4524 9345

Debenham Office

Poplar Hall Barn
Low Road
IP14 6BS
01449 723 500

About us

Established in 2020, Halls + Halls offers 40 years’ of expertise in the real estate industry. Our team provides an easy to understand, non-negotiable fixed fee product to sell property.